Privacy Policy

Who we are

Paperplanes Global Ltd (Data Controller) complies with all aspects of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Paperplanes products which are relevant to your browsing history.

We respect your privacy and will not disclose any personal information or information about your business, to any organisation other than our own (Paperplanes).

This Privacy Statement outlines how your personal information is treated and forms part of the Terms and Conditions of this site. We may from time to time modify our Privacy Statement, we will notify you via our homepage when we do so.

How we collect information

We collect information in two ways

Directly from you, for example
When you fill in the Request Demo form.
When you email, call or write to us for further information.
When you complete questionnaire information.

Indirectly from you.
When you visit this site.
When you respond to one of our emails, mailings or other promotions.

What Information do we collect?

We collect directly your company, name, address, telephone & email details, plus any questionnaire information.
Indirectly we record which pages on the site you visit, your IP address, device and browser details, and which emails, mailings or other promotions you respond to.

Why do we collect it?

To be enable you to book or use services such as demo requests.

To provide marketing communications such as direct mail which are relevant and of interest to you.

To improve this site by determining how it is being used, and which areas are relevant or not.

Who we share your data with

We will not share your personal details such as name, address, email, telephone etc., or information about your business, with any organisation other than our own (Paperplanes).

We may share statistical information (which is not personally identifiable) with other organisations, for example we may publish a report showing the response rates to an email campaign by business sector.

No data will be shared outside of the EEA.

Security

We will take every precaution to protect your personal information and process in a manner that ensures appropriate security using technical and organisational measures.

Our website contains links to other websites, you should be aware that we are not responsible for the privacy practices on other sites.

Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please contact us at:

Data Protection Office, Paperplanes, 133 Whitechapel High Street, London, E1 7QA or info@flypaperplanes.co.uk

You also have the right to inform us if any personal data is inaccurate so that we can correct it, or your request to delete your data.

Third party processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Third party websites

Paperplanes is not responsible for the content or privacy policy of third party websites.

Changes to the Privacy Policy

Paperplanes will regularly review this policy and will make updates from time to time.